Shipping & Returns
We ship your order above 30 euros for free. We charge 4.95 shipping costs for orders up to 30 euros. We ship via PostNL, Bpost, DPD and DHL. Packages are always sent with track & trace, which code you receive from us (or the carrier) after your order has been shipped. Ordered before 2 p.m. is shipped the same day.
You have the right to cancel your order up to 14 days after receipt of your product without giving any reason. You will then receive the full order amount, including shipping costs, from us. The costs for returning your package are for your own account. The exception is if the product is broken or damaged. In that case, please contact us in advance so that we can coordinate the return process as well as possible.
Return? No problem. Make sure you meet the conditions below.- The return is requested and sent to us within the legal 14 days after delivery of the product
- The product is undamaged and returned in the undamaged original packaging
- The original invoice is included with your return package
- For reasons of hygiene, we cannot take back certain open packages, such as toothbrushes, boxers, etc
Please add to the return: name, account number, order number and order date.
You can then send your return to:
Town hall square 5